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Is Your Enterprise Application on a Road to Nowhere?
Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines the evolution of the enterprise

advice on customer relationship a d  beware—has never been better advice for software purchasers. You can count on vendors to tell you what you want to hear about whatever products they are trying to sell you. They will claim either that their products meet your needs today or that the software will do so somewhere down the road, in a subsequent release. It is important to keep in mind that the best predictor of future behavior is past behavior. Vendors tend to announce their plans to release new products well in advance. Perhaps the best Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » advice on customer relationship a d


Stalled Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact
Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development tools, which ranks it as an

advice on customer relationship a d  at least recently modified advice to users is an incremental, 'slice-by-slice' phased approach to deployment. This may indicate Oracle's grasp of the reality that a vast majority of its customers are only upgrading some components of the suite. The idea to build out from core enterprise business process automation to other more sophisticated outward-facing processes would be generally attractive if the ultimate target was not to replace all current systems with Oracle's e-business suite. Although this Read More
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

advice on customer relationship a d  as marketing literature or advice, they can get that through the portal. Out-of-the-box collaboration capabilities complement custom applications In addition to providing a powerful platform for delivering customized applications, Workplace Services Express comes with a number of portlets for collaboration. We use quite a few of the IBM portlets, explains Endsley. For example, our employees get their e-mail and calendar through the portal via a single sign-on. And they are using instant messaging and Read More
AuraPortal: A BPM Vendor Worth Checking Out
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT

advice on customer relationship a d  management, hiring request management, advice request, etc.)   Why Do Companies Choose AuraPortal? After several years of developing its product offering, AuraPortal gained its very first customer in early 2005—the large Mexican petroleum company PEMEX (see AuraPortal’s blog post ). The rest is history (see company’s history ; no pun intended). Since the company’s creation, AuraPortal solutions have been designed for organizations of different sizes and sectors. The product pricing and the Read More
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

advice on customer relationship a d  be filtered for clarity. Advice and past decisions should be noted to prioritise future communication and sales choices. Intelligent routing should be applied to guide support services. With a common base for managing the information, processes and roles, supporting a consistent business framework, these types of personalisation features can be applied irrespective of the channel or the stage in the sales process. Making things straightforward, efficient and pleasant for the user will increase the Read More
Brewing Up a Better Schedule for a Product with Many Variables
For the coffee producer Mother Parkers, scheduling coffee production across two plants was an ever-increasing challenge. Mother Parkers decided to take

advice on customer relationship a d   Read More
“It’s a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!”
Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel Inside” to “AMD Instead”?

advice on customer relationship a d  a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!” Event Summary Source: PC Week UPDATED March 17, 2000 10:58 AM PT Intel Corp. has confirmed it uncovered a design problem involving processor packages using the company's 400MHz Celeron and 400MHz Pentium II mobile chips that effectively made the chips unusable. The problem was brought to Intel's attention in late February after buyers of notebooks from Toshiba America Information Systems Inc. began complaining about CPU failures. Read More
A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

advice on customer relationship a d  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But Read More
Creating a Business from a Project
Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At

advice on customer relationship a d  a Business from a Project When Ram took over the PeopleSoft practice division at a mid-sized Indian software services company, the term practice was a misnomer: the company had only one customer for PeopleSoft, and all its PeopleSoft credentials were vested in the twenty-five individuals who were working on this project. Despite the fact that this one customer was highly referenceable and a global leader in its industry, Ram's company hadn't manage to acquire a single additional PeopleSoft Read More
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

advice on customer relationship a d  new accounting system,ifrs,bookkeeping,software accounting,accounting software,software for accounting,accounting for software,bookkeeper,accounting standard,accounting standards,standards of accounting,business accounting,business and accounting,accounting in business,business in accounting Read More
Planning for a Financials Implementation: How To Avoid a Nosebleed
Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and

advice on customer relationship a d   Read More
E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent

advice on customer relationship a d  Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating Event Summary With the Internet quickly shaping up as the major battleground in the ERP arena, SAP's formal announcement might have been earthshaking. It takes an early lead among the ERP vendors and positions itself to meet growing challenges from such software component manufacturers as Ariba, Commerce One and Concur. However, neither the stock market nor news analysts seemed to care very much. Almost simultaneously, Best Buy announced Read More
Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is

advice on customer relationship a d  CRM implementation, customer relationship management, CRM software, CRM for small and medium enterprises Read More
BI: On Demand, On Premise, Open Source, or Outsourced?
On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to

advice on customer relationship a d  On Demand, On Premise, Open Source, or Outsourced? On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to implementing cloud-based BI over traditional software? Are on-demand BI applications as popular in the enterprise as they are with midmarket companies? And what are some reasons people don’t outsource BI? Find out the answers to these questions and more. Download this guide now. Read More
The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date

advice on customer relationship a d  ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date on everything from the latest technologies and regulatory requirements, to industry certifications, best practices plus job-specific and leadership skills. Download this white paper to learn how to construct the business case to justify the purchase of an Read More
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