Home
 > search for

Featured Documents related to »  advice on customer relationship a d

Is Your Enterprise Application on a Road to Nowhere?
Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines the evolution of the enterprise

advice on customer relationship a d  beware—has never been better advice for software purchasers. You can count on vendors to tell you what you want to hear about whatever products they are trying to sell you. They will claim either that their products meet your needs today or that the software will do so somewhere down the road, in a subsequent release. It is important to keep in mind that the best predictor of future behavior is past behavior. Vendors tend to announce their plans to release new products well in advance. Perhaps the best Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » advice on customer relationship a d


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

advice on customer relationship a d  is very little universal advice here as each vendor prices their solution differently. Almost all of the most popular CRM vendors price their solutions based on the number of “named” users. In this situation each user that has a need to use the system receives a user name and is charged a license fee accordingly. Alternatively a few vendors price their solution based on “concurrent users”. In this situation you purchase a number of licenses adequate to cope with the largest number of users you Read More...
Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

advice on customer relationship a d  as marketing literature or advice, they can get that through the portal. Out-of-the-box collaboration capabilities complement custom applications In addition to providing a powerful platform for delivering customized applications, Workplace Services Express comes with a number of portlets for collaboration. We use quite a few of the IBM portlets, explains Endsley. For example, our employees get their e-mail and calendar through the portal via a single sign-on. And they are using instant messaging and Read More...
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

advice on customer relationship a d  be filtered for clarity. Advice and past decisions should be noted to prioritise future communication and sales choices. Intelligent routing should be applied to guide support services. With a common base for managing the information, processes and roles, supporting a consistent business framework, these types of personalisation features can be applied irrespective of the channel or the stage in the sales process. Making things straightforward, efficient and pleasant for the user will increase the Read More...
Stalled Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact
Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development tools, which ranks it as an

advice on customer relationship a d  at least recently modified advice to users is an incremental, 'slice-by-slice' phased approach to deployment. This may indicate Oracle's grasp of the reality that a vast majority of its customers are only upgrading some components of the suite. The idea to build out from core enterprise business process automation to other more sophisticated outward-facing processes would be generally attractive if the ultimate target was not to replace all current systems with Oracle's e-business suite. Although this Read More...
The Benefits of a Software Selection Project-Even when Management Imposes a Decision
The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of

advice on customer relationship a d  Benefits of a Software Selection Project-Even when Management Imposes a Decision The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of evaluating and selecting their business software solutions. Over the years, this group has witnessed the multitude of issues and hurdles that can arise—oftentimes unexpectedly—during those selections and has become adept at helping its clients work through various Read More...
Content as a Service: a New Model for E-learning Content Delivery
How can a company ensure that users are taking the “right” course if they do not identify and understand their strategy for content delivery? Can content be

advice on customer relationship a d  as a Service: a New Model for E-learning Content Delivery Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Source: Resources Related to Content as a Service: a New Model for E-learning Content Delivery : Content Delivery Network (CDN) (Wikipedia) Read More...
A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

advice on customer relationship a d  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But Read More...
5 Simple Steps to Choosing a BRMS for a Loan Origination System
Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and

advice on customer relationship a d  Simple Steps to Choosing a BRMS for a Loan Origination System Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and decreased revenues. With ever-changing loan products, enterprises are forced to build or buy new loan origination systems periodically. And to meet these challenges, they’re choosing technology that focuses on solving business problems, not technical problems. Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations
This tutorial identifies the significance of researching technology vendors to both buyers and vendors/VARs. Buyers require research to determine the short

advice on customer relationship a d  A Selection? Try A Knowledge-Based Matchmaker Part 4: User Recommendations Executive Summary Selecting a piece of enterprise application software has never been an exact science. Vendors' hype, consultants' conflict of interest, users' doubts, tediously long selection processes, and unclear decisions rationale are some of the unfortunate watchwords for most selection practices. It is daunting for corporate IT buyers to discern the true capabilities, strengths and weaknesses of a given enterprise Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

advice on customer relationship a d  a Portal...AND It;s a Gateway It’s a Portal... AND It's a Gateway C. McNulty - May 12, 2000 Event Summary In April America Online [NYSE: AOL], the world's leading interactive services company, and Gateway [NYSE: GTW], the country's leading seller of consumer PCs by revenue, unveiled a groundbreaking family of specialized Internet appliances featuring Instant AOL that will deliver AOL's content, features, and services to consumers in every room of their homes. Advancing the AOL Anywhere strategy, Read More...
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

advice on customer relationship a d  compensation plans, with expert advice available throughout incentive cost modeling, using quotas, rates, attainment, and staffing assumptions verifying teamwork and alignment with strategy getting management approval producing documents in PDF format getting digital employee sign-off on contracts Makana assured its clients that all data was maintained at a secure off-site facility. The on-demand SaaS model (which also leveraged technologies like Adobe Flex and MySQL)  enabled Makana Solutions to offer Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others