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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 advice on customer relationship a d


Is Your Enterprise Application on a Road to Nowhere?
Consolidation is a well-documented trend and is to be expected in the market for enterprise applications. This article outlines the evolution of the enterprise

advice on customer relationship a d  beware—has never been better advice for software purchasers. You can count on vendors to tell you what you want to hear about whatever products they are trying to sell you. They will claim either that their products meet your needs today or that the software will do so somewhere down the road, in a subsequent release. It is important to keep in mind that the best predictor of future behavior is past behavior. Vendors tend to announce their plans to release new products well in advance. Perhaps the best

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Stalled Oracle Fumbling For A Jump-Start Kit Part 3: Market Impact


Oracle remains a true IT powerhouse with fingers in many pies other than databases, such as application servers, and development tools, which ranks it as an enterprise infrastructure provider, together with SAP, IBM at a higher and, and Microsoft at the lower end of the market. However, Oracle may be getting very uncomfortable with how its protracted disappointing revenue results (possible the worst in a decade) jeopardizes its No. 2 position in the applications market. It seemed all but inconceivable over a year ago that PeopleSoft could be so close to snatching the No. 2 position from Oracle.

advice on customer relationship a d  at least recently modified advice to users is an incremental, 'slice-by-slice' phased approach to deployment. This may indicate Oracle's grasp of the reality that a vast majority of its customers are only upgrading some components of the suite. The idea to build out from core enterprise business process automation to other more sophisticated outward-facing processes would be generally attractive if the ultimate target was not to replace all current systems with Oracle's e-business suite. Although this Read More

Case Study: VAI Improves Customer Service with Business Portal


Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail industries. To facilitate everyday business processes, VAI began to consider a business portal. As a software provider, VAI was intimately familiar with a number of portal products, and decided that IBM Workplace Services Express was best suited for the company.

advice on customer relationship a d  as marketing literature or advice, they can get that through the portal. Out-of-the-box collaboration capabilities complement custom applications In addition to providing a powerful platform for delivering customized applications, Workplace Services Express comes with a number of portlets for collaboration. We use quite a few of the IBM portlets, explains Endsley. For example, our employees get their e-mail and calendar through the portal via a single sign-on. And they are using instant messaging and Read More

AuraPortal: A BPM Vendor Worth Checking Out


AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT programming. In this article, Principal Analyst P.J. Jakovljevic gives inside view of the vendor’s development strategies and the broad scope of BPM suite’s modules, and discusses how the system’s differentiating features addresses the diverse needs of its customers.

advice on customer relationship a d  management, hiring request management, advice request, etc.)   Why Do Companies Choose AuraPortal? After several years of developing its product offering, AuraPortal gained its very first customer in early 2005—the large Mexican petroleum company PEMEX (see AuraPortal’s blog post ). The rest is history (see company’s history ; no pun intended). Since the company’s creation, AuraPortal solutions have been designed for organizations of different sizes and sectors. The product pricing and the Read More

Telecom Re-invention: Optimizing the Online Customer Experience


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advice on customer relationship a d  be filtered for clarity. Advice and past decisions should be noted to prioritise future communication and sales choices. Intelligent routing should be applied to guide support services. With a common base for managing the information, processes and roles, supporting a consistent business framework, these types of personalisation features can be applied irrespective of the channel or the stage in the sales process. Making things straightforward, efficient and pleasant for the user will increase the Read More

Brewing Up a Better Schedule for a Product with Many Variables


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“It’s a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!”


Some Toshiba notebook buyers got a nasty surprise when they found their Intel CPU had died. Will Toshiba switch from “Intel Inside” to “AMD Instead”?

advice on customer relationship a d  a Notebook!” “It’s a Paperweight!” “Wait - It’s Both!” Event Summary Source: PC Week UPDATED March 17, 2000 10:58 AM PT Intel Corp. has confirmed it uncovered a design problem involving processor packages using the company's 400MHz Celeron and 400MHz Pentium II mobile chips that effectively made the chips unusable. The problem was brought to Intel's attention in late February after buyers of notebooks from Toshiba America Information Systems Inc. began complaining about CPU failures. Read More

A Tale of a Few Good SCM Players - Part 2


Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate supply chain management (SCM) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for

advice on customer relationship a d  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But Read More

Creating a Business from a Project


Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At the root of this is the simplistic assumption that "if you build, they will come."

advice on customer relationship a d  a Business from a Project When Ram took over the PeopleSoft practice division at a mid-sized Indian software services company, the term practice was a misnomer: the company had only one customer for PeopleSoft, and all its PeopleSoft credentials were vested in the twenty-five individuals who were working on this project. Despite the fact that this one customer was highly referenceable and a global leader in its industry, Ram's company hadn't manage to acquire a single additional PeopleSoft Read More

Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System


A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you maximize resources with streamlined processes, and be nimble enough to help you navigate the changing currents of today’s business environment. Download this white paper to make sure you have the facts straight about what to look for—and what to look out for.

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Planning for a Financials Implementation: How To Avoid a Nosebleed


Because of the risks inherent in any financial implementation, it’s essential to get back to business basics. These implementations need to be understood and planned for. Thus, there are a few premises that must be addressed in the planning stages of a financials implementation. If these premises are followed in a disciplined manner, the nosebleed of implementation can be avoided.

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E-Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating


ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced 2Q earnings rise of 34 percent, but delays Internet launch.

advice on customer relationship a d  Commerce Lesson: Success Gets a Yawn, Failure Takes a Beating Event Summary With the Internet quickly shaping up as the major battleground in the ERP arena, SAP's formal announcement might have been earthshaking. It takes an early lead among the ERP vendors and positions itself to meet growing challenges from such software component manufacturers as Ariba, Commerce One and Concur. However, neither the stock market nor news analysts seemed to care very much. Almost simultaneously, Best Buy announced Read More

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises


In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology.

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BI: On Demand, On Premise, Open Source, or Outsourced?


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advice on customer relationship a d  On Demand, On Premise, Open Source, or Outsourced? On-premise or on-demand, business intelligence (BI) solutions can help businesses become more intelligent about key processes. But what are the benefits to implementing cloud-based BI over traditional software? Are on-demand BI applications as popular in the enterprise as they are with midmarket companies? And what are some reasons people don’t outsource BI? Find out the answers to these questions and more. Download this guide now. Read More

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advice on customer relationship a d  ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case In today’s fast-changing world, the learning management system (LMS) has become mission critical to organizations that are trying to keep employees up to date on everything from the latest technologies and regulatory requirements, to industry certifications, best practices plus job-specific and leadership skills. Download this white paper to learn how to construct the business case to justify the purchase of an Read More