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Processing Complex Events (During These, oh well, Complex Times) - Part II
Part I of this blog series introduced the concept of complex event processing (CEP) and possible needs for CEP software applications. One such broad CEP

advice on customer relationship aviation  messages such as route advice and monitoring. The latter capability should result in a reduced overall fuel consumption and improved port arrival planning. Monitoring Manufacturing Processes, Catching Crooks and Other Bad Guys… Given Progress' traditional approach to leverage partners to embed and sell its products, we should note that to this point Apama sales have been based mostly on a direct sales model. To date, sales have been primarily to banks and other larger companies in financial services, Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » advice on customer relationship aviation


Strategies for Profitable Growth: Aerospace and Defense Manufacturing
The aerospace and defense (A&D) manufacturing industry is always changing. That’s why A&D manufacturers are constantly seeking better ways to manage complexity,

advice on customer relationship aviation  rely on insights and advice from industry thought leaders. STRATEGIES FOR PROFITABLE GROWTH To relay what industry experts are thinking, Strategies for Profitable Growth explores the most recent strategies, solutions, and best practices for each of the more than 25 major industries served by SAP. Each brochure in this series reflects the views of independent analysts, industry experts, and corporate executives on a specific industry. Take a closer look at the strategies, practices, and tools in the pages Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

advice on customer relationship aviation   Read More...
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

advice on customer relationship aviation  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More...
Supplier Relationship Management: Benefits and Challenges
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges by allowing them to restructure

advice on customer relationship aviation  Relationship Management: Benefits and Challenges More and more companies are requesting their suppliers to integrate their business systems and share information online and in real time. Integrated business systems enable sourcing companies to plan and execute their supply schedules within minutes and receive confirmation almost immediately. Integrated systems effectively reduce the cost of purchasing, which may range from $30 to $170 (USD) per order, down to a few cents. In addition, they almost Read More...
EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

advice on customer relationship aviation  and i2 Advance Relationship EXE and i2 Advance Relationship S. McVey - September 20, 2000 Event Summary In a new agreement to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies' TradeMatrix solutions. No timeframe was given for the integration of EXE's EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience should help facilitate the effort. EXE's EXceed Read More...
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

advice on customer relationship aviation  the Power of Social Networks to Customer Relationship Management The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets, giving them the Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

advice on customer relationship aviation  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More...
Making Customer Experiences a Reality-Five Steps from Vision to Execution
Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on

advice on customer relationship aviation  Customer Experiences a Reality-Five Steps from Vision to Execution Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing Read More...
CMMS in the Aviation Industry
There are many CMMS systems in the market that specialize in detailed maintenance, repair, and overhaul. When selecting a sysems for an airline, decision-makers

advice on customer relationship aviation  in the Aviation Industry Introduction Every day, airlines face the challenge to reduce operation and maintenance costs and they are forced to look for better options. Advances in information technology (IT) have leveraged the development of enterprise resource planning (ERP), business process management (BPM), corporate process management (CPM), and computerized maintenance systems (CMMS). Although these solutions have been designed for general purposes, some of their features can be applied to very Read More...
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

advice on customer relationship aviation  Relationship Management Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

advice on customer relationship aviation  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
Rethinking Customer Service: The Call Center as Corporate Information Hub
At most companies, the customer service department’s primary goal has been to manage complaints as cheaply as possible, not to build enduring relationships with

advice on customer relationship aviation  call center as corporate information hub,call center information,call center business,call center books,it call center,business call center,call center articles,call center how to,call center network,call center book,it call centers,how to make a call center,how to get call center clients,call center purpose,call center company profile Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

advice on customer relationship aviation  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More...
Protecting Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks
Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from

advice on customer relationship aviation  Sensitive Data on Shared Networks: How to Provide Persistent Encryption of Confidential Folders on Corporate Networks Companies want to manage security risks and encryption to protect data and to comply with industry guidelines. The desire to separate network management from document ownership can create additional security concerns, as IT services are outsourced. To address these issues, you need to ensure your security solution provides visible and on-going encryption of sensitive data files Read More...

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