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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 advising on data for a d


5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

advising on data for a d  the RFP response and advising vendors not to veer from this format. This provides you with the opportunity to easily consolidate and then evaluate the responses quickly and effectively. Experienced vendors are conditioned to responding to RFPs in this manner and will not have any objections. A complaining vendor is definitely a tell-tale sign for Red flag #2. You may choose to include a “go/ no-go” requirements list. This is a list of the “absolute-gotta-have-em-ain’t

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing, IT Infrastructure

The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.  

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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How Airlines Can Stop Getting Murdered by Maintenance Costs


Patchwork maintenance repair and overhaul (MRO) systems can cost large airlines millions in duplicated effort, extra inventory, and delays. But with round-the-clock schedules to maintain, few airlines can afford to upgrade to an integrated MRO solution any time soon. Today TEC Analyst Philippe Reney looks at two ways airlines can improve their MRO capabilities without a complete IT overhaul.

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Sunrise Technologies' Apparel & Footwear Template (AFT) for Microsoft Dynamics AX for ERP for Fashion Industries Certification Report 2013


Sunrise Technologies' Apparel & Footwear Template (AFT) for Microsoft Dynamics AX is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for fashion industries in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

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A Step-by-step Guide to Securing Your Apache Web Server with a Digital Certificate


Testing, installing, and using a digital certificate on your Apache Web server can benefit your business by addressing online security issues. If your system’s security is maximized, your customers can feel more confident about using your site to perform transactions. Get the lowdown on best practices for setup to help you ensure efficient management of your encryption keys and digital signatures.

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Data Leak versus Data Flood: Problems Addressed by Data Leakage and Data Breach Solutions


Data leakage and data breach are two disparate problems requiring different solutions. Data leakage prevention (DLP) monitors and prevents content from leaving a company via e-mail or Web applications. Database activity monitoring (DAM) is a data center technology that monitors how stored data is accessed. Learn why DAM complements DPL, and how you can benefit by making it part of your overall data security strategy.

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Data Quality Trends and Adoption


While much of the interest in data quality (DQ) solutions had focused on avoiding failure of data management-related initiatives, organizations now look to DQ efforts to improve operational efficiencies, reduce wasted costs, optimize critical business processes, provide data transparency, and improve customer experiences. Read what DQ purchase and usage trends across UK and US companies reveal about DQ goals and drivers.

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Unified Data Management: A Collaboration of Data Disciplines and Business Strategies


In most organizations today, data are managed in isolated silos by independent teams using various data management tools for data quality, integration, governance, and so on. In response to this situation, some organizations are adopting unified data management (UDM), a practice that holistically coordinates teams and integrates tools. This report can help your organization plan and execute effective UDM efforts.

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Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks


In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But without the right negotiating skills, how could it be certain Microsoft’s offer was the most cost-saving approach? The company engaged an independent consulting firm, and in less than three weeks recognized savings of 28 percent on a $3 million (USD) agreement.

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Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times --A Panel Discussion Analyzed Part One: Introduction


Follow up with analysis on the recent executive panel titled "The Future of Enterprise Software and How It Impacts Your Profitability" at the recent IFS Executive Forum.

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