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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

compare customer relationship a d  Review equipment utilization and compare this to contract terms and design intent Proactively monitor equipment usage and synchronize this to inventory and services supply-chain orders – opens the potential opportunity to offer an outsourced material procurement service Identify regions and service teams that are not meeting contract delivery terms Better customer integration by providing direct access and views of the data & reports – drives customer “stickiness” The ability to associate Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » compare customer relationship a d


Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

compare customer relationship a d  10 Marketing Automation , Compare Top 10 MKTG Apps , Best Run Affiliate , Marketing Best Client , Best Run Companies , Marketing Network , Best Run Time , Building Best-run , Long Run Marketing , Best Internet Marketing Strategies , Direct Marketing , Secrets of the Marketing , Marketing Thinking , Diffusion Marketing , Manufacturing Internet Marketing , Best-run Businesses , Distributor Marketing Programs , Building Best-run Finance , Best-run Finance Methods , Best-run Supply , Best-run Practices , Read More
IFS' Tamed Growth + Continued Losses + Increased Competitors' Lobby Talk = Decreased Customer Confidence
While IFS has become a notable global competitor as witnessed in the Computerworld IT Company of the Year award in Brazil, it has been showing signs of stalling

compare customer relationship a d  million in Q1 2001, compared with a profit of ~$6 million in Q1 2000 although that figure was boosted by a gain of ~$17.3 million from the sale of Exactium Inc . to Pivotal Corporation (for more information, see What is IFS Up To in the CRM Arena?! ). Bengt Nilsson, president and CEO of IFS, commented, The outcome in Q1, normally a weak quarter in the industry, is generally in line with our expectations, even if we noted a slight slowdown in license sales in the US and Central & Eastern Europe toward Read More
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

compare customer relationship a d  in India used to compare vendor capabilities. Here’s the breakdown: Figure 2. Top 10 software types that users in India evaluated in TEC Advisor (as a percentage of all evaluations) Enterprise resource planning (ERP) software for discrete manufacturing tops the list of software types that Indian software evaluators were looking for. TEC defines this type of software as one that supports a range of functionality for production planning, shop floor control, and product costing, as well as other key Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

compare customer relationship a d  We’ll be glad to compare our track record with that of our competitors. In fact, we believe that our advantage in this area is even more distinctive when comparing mobility deployment projects. In some of our recent deals, we replaced competing products when they were found to be too expensive and limited when it came to customizing them for user requirements. Ease of use: Again, we believe that we deliver excellent user experience, especially with the latest advancements in that regard. For example, Read More
A Buyer's Guide to Choosing a Mobile Marketing Platform
Engagement is the key to mobile user retention. But many marketers don’t have the right marketing platform to give them the insights to optimize in-app

compare customer relationship a d  marketing analytics, marketing analytics platform, Char Software, customer insight, targeted marketing, customer analytics, predictive analytics, mobile marketing app Read More
SAP Enterprise Mobility: Bringing a Cohesive Approach to a Complex Market
Mobility and consumerization are creating complexity in the enterprise, but embracing the change can lead to more productive mobile workers as well as better

compare customer relationship a d  SAP Enterprise Mobility,mobility,consumerization,enterprise mobility,enterprise mobility strategy,SAP Read More
The Benefits of a Software Selection Project-Even when Management Imposes a Decision
The Project Delivery Group (PDG) here at Technology Evaluation Centers (TEC) works closely with our clients to assist and guide them through the process of

compare customer relationship a d  of four candidates to compare for best functional fit, related costs, and overall suitability to meet the company’s needs. Then, suddenly, the company was acquired by another company operating in totally different market. Upon reviewing the ongoing ERP selection project, the new owners concluded that all this was all very good and extensive, but it was rather unnecessary, as they had already selected an ERP solution for the acquired company. The main rationale for this unexpected decision was that the m Read More
Why Project Portfolio Management Is a Must-have Strategic Asset in a Down Economy
Project portfolio management (PPM) software can provide a dynamic decision-making process for assessing projects such as portfolios, prioritizing projects, and

compare customer relationship a d   Read More
A Tale of a Few Good SCM Players - Part 4
Part 1 of this blog post series followed the genesis of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

compare customer relationship a d  Tale of a Few Good SCM Players - Part 4 Part 1 of this blog post series  followed the genesis of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an impeccable  supply chain management (SCM)  software company in terms of market share, growth, profitability, and its product capabilities. Indeed, the company set the industry standard for the supply chain execution (SCE) space and was the envy of its competitors. But Read More
Top 10 Reasons Why a Metals Company Should Move to a Packaged ERP Software Solution Today
Most metals companies are recognizing that it’s time to consider replacing their aging in-house developed information systems with a commercial enterprise

compare customer relationship a d   Read More
Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is

compare customer relationship a d  for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises In general, most organizations agree that customer satisfaction—one measure of customer relationship management (CRM) success—improves when CRM software is implemented. This white paper discusses the keys to successfully implementing CRM software solutions, as well as some of the important prerequisites—people and processes—to finding and installing CRM technology. Read More
Creating a Business from a Project
Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At

compare customer relationship a d  a Business from a Project When Ram took over the PeopleSoft practice division at a mid-sized Indian software services company, the term practice was a misnomer: the company had only one customer for PeopleSoft, and all its PeopleSoft credentials were vested in the twenty-five individuals who were working on this project. Despite the fact that this one customer was highly referenceable and a global leader in its industry, Ram's company hadn't manage to acquire a single additional PeopleSoft Read More
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

compare customer relationship a d  aol,desktop appliance,America Online and logo,Gateway,Instant AOL,AOL Time Warner,AOL's CompuServe division,AOL 5.0 CD,AOL Gateway desktop appliance,Internet appliances,remote desktop appliance Read More
Get ERP Right the First Time: A Practical Guide to Selecting and Implementing a New ERP System
Every company faces different challenges and has different needs in regard to enterprise resource planning (ERP). Choosing the right ERP system can be difficult

compare customer relationship a d   Read More

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