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TEC Industry Watch: Enterprise Software News for the Week of August 27, 2012
SOFTWARE SELECTIONSMid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMSIndustry tags: manufacturing

compare customer relationship aerospace  Analyst Overview: SYSPRO ERP Compare SYSPRO head-to-head with other leading ERP solutions. TEC article (Jan 2012): SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter? Morehouse School of Medicine selects EPM Live for project portfolio management Industry tags: education, cross-industry, project portfolio management ver wondered what a full-featured, SharePoint-based project and portfolio management system should look like? EPM Live provides Microsoft SharePoint-based enterprise solutions for Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » compare customer relationship aerospace


TEC Industry Watch: Enterprise Software News for the Week of August 6, 2012
SOFTWARE SELECTIONSAccuride Corporation selects cloud-based Plex Online ERPIndustry tags: Manufacturing

compare customer relationship aerospace  the IFS Applications profile Compare CMMS/EAM solutions now! Avon Rubber selects Sage ERP X3 for global implementation Industry tags: Rubber products The customer in this case does not disclose the details of the selection and competitive choices it had, but my educated guess is that Sage ERP X3’s global/multinational capabilities, modern architecture, and the rubber industry savvy were the decisive factors. Sage’s partner Inixion Ltd will have also played the role in the selection with its Read More
Will Recent Acquisition Catalyze Catalyst's Strategy? Part Three: Catalyst and SAP
Catalyst serves customers in several different industries, representing several major vertical market categories, and it targets industries that have the most

compare customer relationship aerospace  SAP customers to research, compare, and order. Given Catalyst is a SCE supplier per se, many of its supplied components within the site were logically designed to supplement the SAP Warehouse Management ( WM ) product. The site's Phase I rollout primarily features plug-in modules for SAP LES and related SCM applications from Catalyst and more than a dozen software suppliers, including IBM , Advanced Logistics Systems , and Seeburger . This is Part Three of a four-part note. Part One presented the event Read More
Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

compare customer relationship aerospace  ability to identify and compare supplier cost drivers and capabilities Enhanced bid analysis by incorporating item and bid attributes into optimization constraints In version 4.0 of the Sourcing Portfolio, Emptoris has also made substantial enhancements to existing modules, such as: New buyer-side consoles with intelligent data display and alerts put critical real time information in front of buyers when they need it. Enhancements to Emptoris' Decision Support Module , the industry's reportedly first bid Read More
Is Baan Showing Signs of Life After Death?
On September 20, Baan, an ERP vendor recently believed to be deceased, won its first new contract since being acquired by Invensys. The British Defence

compare customer relationship aerospace  Baan Showing Signs of Life After Death? Is Baan Showing Signs of Life After Death? P.J. Jakovljevic - October 17, 2000 Event Summary Baan, once a high flying Dutch ERP vendor has won its first new contract since being acquired by Invensys plc, a large British automating equipment provider; Baan is part of the Invensys Software Systems Division. Baan has won a major 3,000-user, multi-million pound order from the Defence Aviation Repair Agency (DARA). Part of British Ministry of Defence, DARA is the Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

compare customer relationship aerospace  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, str Read More
A Modern Approach to Improving Customer Support
As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support

compare customer relationship aerospace  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

compare customer relationship aerospace   Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

compare customer relationship aerospace  Steal Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Read More
Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect

compare customer relationship aerospace  Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in 1998; thinkAnalytics was recently launched as Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

compare customer relationship aerospace  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

compare customer relationship aerospace  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More
virtual Supplier Relationship Management
VITG@s virtual Supplier Relationship Management (vSRM) enables companies to manage orders by communicating electronically with their suppliers. It

compare customer relationship aerospace  virtual private network (vpn),virtual bank wholesale,virtual learning,what is virtual integration,virtual tour software reviews,virtual manufacturing,security virtual private network (vpn),best virtual drive software,virtual classroom vendor comparison,what is virtual prototyping software,virtual enterprise erp tutorial,virtual cd software review,compare virtual tour software,bademecum virtual,virtual supply chain Read More
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

compare customer relationship aerospace  Care & Billing RFI/RFP Template General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

compare customer relationship aerospace  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More

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