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TEC Industry Watch: Enterprise Software News for the Week of August 27, 2012
SOFTWARE SELECTIONSMid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMSIndustry tags: manufacturing

compare customer relationship aerospace  Analyst Overview: SYSPRO ERP Compare SYSPRO head-to-head with other leading ERP solutions. TEC article (Jan 2012): SYSPRO—Taking a Quantum Leap or Simply Becoming Smarter? Morehouse School of Medicine selects EPM Live for project portfolio management Industry tags: education, cross-industry, project portfolio management ver wondered what a full-featured, SharePoint-based project and portfolio management system should look like? EPM Live provides Microsoft SharePoint-based enterprise solutions for Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » compare customer relationship aerospace


Emptoris
Emptoris, an upbeat provider of strategic sourcing software for the global 5000 companies, announced its acquisition of spend management specialist Zeborg

compare customer relationship aerospace  ability to identify and compare supplier cost drivers and capabilities Enhanced bid analysis by incorporating item and bid attributes into optimization constraints In version 4.0 of the Sourcing Portfolio, Emptoris has also made substantial enhancements to existing modules, such as: New buyer-side consoles with intelligent data display and alerts put critical real time information in front of buyers when they need it. Enhancements to Emptoris' Decision Support Module , the industry's reportedly first bid Read More
TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012
SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing“Canadian company Cadman Power Equipment Ltd.,

compare customer relationship aerospace  Analyst Overview: Epicor ERP Compare Epicor ERP head-to-head with other ERP solutions! Nebraska Furniture Mart selects Logility Voyager Solutions Industry tags: retail “ Nebraska Furniture Mart selected Logility Voyager Solutions to help the company plan for and manage its growth into new markets. The retailer of home furnishings, electronics, flooring, and appliances has set a goal of 75 percent growth by 2015. The company quickly realized its systems and processes would not allow the company to move Read More
ERP Selection Facts and Figures Case Study - Part 2: Qualitative Assessments and Analysis
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client. Each vendor’s offering differed in

compare customer relationship aerospace  indicates how the vendors compare relative to two factors, Business Scenarios (product functionality) and Flexibility. Note that the size of the dot indicates the vendors' rank in the overall model such that larger dots denote higher rank. It is evident that the Business Scenarios percent match score for each vendor is very close, but the Flexibility percent match score varies significantly. The client perceived SAP and Oracle to be very inflexible compared to IFS and JD Edwards. Figure 9. Business Read More
Is Baan Showing Signs of Life After Death?
On September 20, Baan, an ERP vendor recently believed to be deceased, won its first new contract since being acquired by Invensys. The British Defence

compare customer relationship aerospace  Baan Showing Signs of Life After Death? Is Baan Showing Signs of Life After Death? P.J. Jakovljevic - October 17, 2000 Event Summary Baan, once a high flying Dutch ERP vendor has won its first new contract since being acquired by Invensys plc, a large British automating equipment provider; Baan is part of the Invensys Software Systems Division. Baan has won a major 3,000-user, multi-million pound order from the Defence Aviation Repair Agency (DARA). Part of British Ministry of Defence, DARA is the Read More
Bombardier Aerospace
Bombardier Aerospace designs, manufactures, and supports aviation products for business, commercial, and specialized aircraft markets.

compare customer relationship aerospace   Read More
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

compare customer relationship aerospace  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More
Lessons from the Leading Edge of Customer Experience Management
Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic

compare customer relationship aerospace  from the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right. Read More
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

compare customer relationship aerospace  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More
Customer Relationship Malpractice
Although malpractice is usually a term used in medicine, its definition (“any instance of improper professional conduct”) shows that the term can be used in any

compare customer relationship aerospace  Relationship Malpractice Although malpractice is usually a term used in medicine, its definition (“ any instance of improper professional conduct ”) shows that the term can be used in any profession. In my opinion, malpractice can also be found in customer relationship management (CRM).  It can result in financial damage (lost sales, penalties for not delivering on time, etc.) or loss of confidence, which can jeopardize the relationships between companies and their customers. Here’s an Read More
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

compare customer relationship aerospace  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More
A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

compare customer relationship aerospace  Lexicon for Customer Relationship Management Success User Dissatisfaction with Customer Relationship Management The customer relationship management (CRM) industry is approaching a ten year anniversary. Despite its longevity, there continues to be a pervasive sense of dissatisfaction within the end user community relative to CRM's perceived delivered value. There are three fundamental factors contributing to this: The industry fails to articulate a clear picture of the value it provides outside of the Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

compare customer relationship aerospace  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

compare customer relationship aerospace  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More
HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

compare customer relationship aerospace  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact Read More

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