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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Transportation Management and the Adaptive Supply Chain Network
To respond to the demands of today’s highly competitive global environment, traditional linear supply chains are evolving into complex, global ecosystems. These

compare customer relationship air transportation  supply chain activities and compare plans and forecasts with actual results Notify the proper employees about process deviations in real time Simulate the consequences of an event, which provides guidance for decision making Control the process throughout the adjustment of various parameters such as process time and mode of transport Measure performance based on user-specific performance criteria Financial operations include more than the execution tasks of freight, auditing, and payment. Executives need

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Waking Up to a “New Day” at Infor


Moving away from the relentless acquisitions of the past, Infor is waking up to a brand new day, marked by innovative product development that will change the way work is done. TEC principal analyst P.J. Jakovljevic looks at how the vendor has become a formidable opponent to SAP and Oracle, and examines all the components of Infor10, a new generation of enterprise software that allows the seamless execution of business processes.

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Infor Strikes Again (at Long Last): Getting “Soft” While Flexing Its Muscles? - Part 2


Part 1 of this blog series analyzed Infor’s latest acquisition of SoftBrands Inc., a company with a somewhat complicated history and lineage, and formerly called Fourth Shift and AremisSoft. The post concluded that, from a higher level overview, Infor has a good synergistic opportunity with the SoftBrands Hospitality solutions but some serious tweaking to do with the SoftBrands Manufacturing

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SSA GT to EXE-cute (Yet) Another Acquisition Part Two: EXE


Like the previous few SSA GT acquisitions, this merger too seems aimed at enlarging SSA GT's customer base, market share, and more importantly, its predictably recurring support revenue and consequently larger R&D pool. Both companies have notable customer bases with a wide geographic spread (particularly in emerging markets that have been much less affected by the recession).

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Enterprises Reap Rewards of Modernizing Their ERP Systems


With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource planning (ERP) platform and a service-oriented architecture (SOA). Learn how different approaches to ERP system and architecture upgrades can help your company drive down costs, raise employee productivity, and produce meaningful business process improvement.

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Transportation Management System


Manhattan Associates' Transportation Management solutions provide users with the ability to automate a transportation network—whether inbound or outbound, or private fleet or common carrier. Transportation Management solutions integrate transportation procurement, planning, and execution. Transportation Management solutions include transportation procurement, transportation planning and execution, fleet management, carrier management, audit, payment, and claims.  

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The Three Cs of Successful Positioning Part Four: The Customer


What's keeping your customer up at night? Know thy customers—and their problems.

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A Customer Relationship Management Solution Aims To Cover all the Bases


Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

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Spring Air México


Tal como sucede con todas las empresas que mantienen una evolución y crecimiento constantes, hace un par de años Spring Air se enfrentaba con el grave problema de que la información se encontraba en diferentes sistemas que, en la mayoría de los casos, no estaban entrelazados

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Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

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Social Customer Suite


Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.  

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