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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Intentia Has Been Bleeding For Its Platform Independence
Over the past few years, Intentia International AB, a Swedish provider of business applications, has been on the quest to meet the anticipated demands its

compare customer relationship aviation  Has Been Bleeding For Its Platform Independence Intentia Has Been Bleeding For Its Platform Independence P.J. Jakovljevic - September 15, 2000 Event Summary As published on the company's Web site on August 16, Intentia International AB, a Swedish provider of enterprise business applications, reported financial results for the second quarter of fiscal 2000. License revenue during the first half of the year increased 17%, while the net revenue for the period grew only 4%. Net revenue for the second

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » compare customer relationship aviation

Enterprise Content Management: It Is More Than Just Web Content Management


Enterprise content management (ECM) is moving beyond web content management. To meet enterprises' needs, large vendors are introducing scaled down versions, others are integrating ECM with other systems, and all are focusing on key areas.

compare customer relationship aviation  may be overwhelming to compare and categorize vendors with each other. A lot of vendors have a CM solution that does not fall in the category of ECM, because they are missing certain components of an ECM vendor. Several vendors, like Tridion , Vignette , Percussion , and Fatwire , focus more on web content management (WCM). Web content management incorporates content creation, review, and approval processes, to publish content on web sites. They can be public web sites (Internet) or corporate, private Read More

Intentia’s Intents To Be More Fashionable


Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded by the current economic slump, finally seems to be realizing that it needs to achieve stronger global brand recognition well beyond its esoteric apparel/fashion vertical stronghold.

compare customer relationship aviation  was nevertheless significantly lower compared to a $14.8 million net loss from a year ago (See Figure 1). All geographic regions reportedly posted growth and higher operating earnings for the first half of 2001. Net revenue in the Americas increased by 29% to SEK 126 million (~$12 million), mostly due to higher consulting revenue stemming from higher workloads in ongoing projects, although this is still less than 7% of total revenue. In order to integrate and thereby make more effective its US operations Read More

Is Baan Showing Signs of Life After Death?


On September 20, Baan, an ERP vendor recently believed to be deceased, won its first new contract since being acquired by Invensys. The British Defence Aviation Repair Agency (DARA) has placed a large order for the complete Baan enterprise solution. Will the market witness Baan rising like a phoenix from the ashes?

compare customer relationship aviation  Baan Showing Signs of Life After Death? Is Baan Showing Signs of Life After Death? P.J. Jakovljevic - October 17, 2000 Event Summary Baan, once a high flying Dutch ERP vendor has won its first new contract since being acquired by Invensys plc, a large British automating equipment provider; Baan is part of the Invensys Software Systems Division. Baan has won a major 3,000-user, multi-million pound order from the Defence Aviation Repair Agency (DARA). Part of British Ministry of Defence, DARA is the Read More

Has Intentia Turned The Corner? Almost.


There is, at long last, an upbeat announcement from Intentia. It has all but turned the corner, with both a new product portfolio and a rapid increase in license revenue. The company finally seems to be achieving expansion concurrently with achieving profitability.

compare customer relationship aviation  was approximately $11.1 million compared to a $4.9 million loss a year ago. Figure 2. Over the past year, Intentia has focused on developing a complete range of integrated e-business components. It has repositioned itself from being a traditional ERP vendor to an e-collaboration provider. Intentia believes its goal-oriented strategy has provided the company with a solid base for the future. Intentia's objective during the year was to strengthen its long-term position, to establish a base that combines Read More

Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

compare customer relationship aviation  cost required development work. Compare your existing systems to the winning solution (gap analysis). All of TEC's RFI/RFP Templates are delivered to your in-box as Microsoft Excel spreadsheets so you can easily share and customize them. Read More

Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

compare customer relationship aviation  oriented Banking and Account Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

compare customer relationship aviation  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

Cegedim Relationship Management Announces Mobile Intelligence 8


Cegedim Relationship Management released version 8 of its customer relationship management (CRM) platform, Mobile Intelligence. The product continues to target life sciences clients, such as Biolab and Liomont. The press release underlines new capabilities for mobile, as well as customer-centric reporting and analytics. The solution falls in line with the present-day customer-centric ecosystem

compare customer relationship aviation  Relationship Management Announces Mobile Intelligence 8 Cegedim Relationship Management  released version 8  of its customer relationship management (CRM) platform, Mobile Intelligence. The product continues to target life sciences clients, such as Biolab and Liomont. The press release underlines new capabilities for mobile, as well as customer-centric reporting and analytics. The solution falls in line with the present-day customer-centric ecosystem that was detected by theorists like  Mr. Read More

How to Respond Faster to Customer Feedback


What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

compare customer relationship aviation  to Respond Faster to Customer Feedback What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system. Read More

Lessons from the Leading Edge of Customer Experience Management


Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right.

compare customer relationship aviation  from the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right. Read More

SAP Customer Success Story




compare customer relationship aviation  Customer Success Story Read More

17 Rules of the Road for Customer Relationship Management


Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

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Able Aerospace Services Selects Ramco Aviation Software


Able Aerospace Services, an aviation component maintenance, repair, and overhaul (MRO) and component parts manufacturer based in Phoenix, Arizona, recently selected Ramco Aviation Software to build its MRO ecosystem. With over 350 users, Ramco will become Able’s enterprise resource planning (ERP) system of record, including MRO, supply chain management (SCM), engineering and programs, finance, and accounting software solutions.

compare customer relationship aviation  industry watch, ERP, EAM, Ramco, aviation, Able Aerospace, MRO, Ramco Aviation Suite Read More

Customer Relationship Management: Evolution, Not Revolution


Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

compare customer relationship aviation  Relationship Management: Evolution, Not Revolution Choosing a new customer relationship management (CRM) solution can be onerous for anyone saddled with this task. But the process of choosing a solution doesn't have to be time-consuming and tedious. Nor should it cause major upheaval in an enterprise's operations, creating significant inconvenience for users. The last thing any manager wants is apathy—or even mutiny—from disgruntled employees “forced” to use an application that doesn't Read More