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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Intentia Has Been Bleeding For Its Platform Independence
Over the past few years, Intentia International AB, a Swedish provider of business applications, has been on the quest to meet the anticipated demands its

compare customer relationship aviation  Has Been Bleeding For Its Platform Independence Intentia Has Been Bleeding For Its Platform Independence P.J. Jakovljevic - September 15, 2000 Event Summary As published on the company's Web site on August 16, Intentia International AB, a Swedish provider of enterprise business applications, reported financial results for the second quarter of fiscal 2000. License revenue during the first half of the year increased 17%, while the net revenue for the period grew only 4%. Net revenue for the second

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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IFS Aspires To Capture North American Market Against The Low Tide


IFS has been striving, and apparently succeeding, to shed its "ERP dark horse" aura and become a formidable competitor within the North American market. However, still undeveloped channel and market awareness, bundled with significant losses and likely retaliatory campaigns from incumbent vendors will present hurdles to be overcome.

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Is Baan Showing Signs of Life After Death?


On September 20, Baan, an ERP vendor recently believed to be deceased, won its first new contract since being acquired by Invensys. The British Defence Aviation Repair Agency (DARA) has placed a large order for the complete Baan enterprise solution. Will the market witness Baan rising like a phoenix from the ashes?

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Intentia’s Intents To Be More Fashionable


Intentia remains solid, with both a new product portfolio and an increase in license revenue. The company, which is unimpeded by the current economic slump, finally seems to be realizing that it needs to achieve stronger global brand recognition well beyond its esoteric apparel/fashion vertical stronghold.

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TEC's Industry News Watch: This Week in Enterprise Software News


SOFTWARE SELECTIONS AND GO-LIVESU.S. Army selects HP for enterprise cloud computing services Cloud computing "HP was selected by the U.S Army to provide the Department of Defense and other agencies with cloud computing services. This contract includes private cloud services as well as mobile and data center management. This is an important step for HP and cloud computing providers in order to

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Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

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IT Epidemic: Treating IT Client Relationship Breakdown


The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time.

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Customer Communications Management: Maximize CEM Results with Interactive Content


Customer expectations are evolving at a lightning pace. Buyers today expect organizations to provide them with timely and relevant messages targeted to address their most current needs. They also demand that this happens though their preferred channels of interaction. Companies are closely tracking these changes. However, personalizing conversations with a wide set of buyers across different channels can be a daunting task. It requires the use of technology to streamline such an effort.

This report highlights how customer communications management (CCM) technology helps companies overcome this challenge by delivering immersive experiences via both physical and digital customer touch points. It also outlines some key factors that companies should keep in mind to maximize the results of their CCM activities.

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Customer Relationship Management (CRM) Software Evaluation Report


This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

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The Three Cs of Successful Positioning Part Four: The Customer


What's keeping your customer up at night? Know thy customers—and their problems.

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Aviation Week


Aviation Week is an information and services provider to the space and business aviation communities. Aviation Week’s other publications include Aviation Daily, Business & Commercial Aviation, and ShowNews.

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