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Documents related to » comparing customer relationship aviation


Customer Relationship Malpractice » The TEC Blog
Customer Relationship Malpractice » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

COMPARING CUSTOMER RELATIONSHIP AVIATION: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

EXE and i2 Advance Relationship
Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

COMPARING CUSTOMER RELATIONSHIP AVIATION: EXE and i2 Advance Relationship EXE and i2 Advance Relationship Steve McVey - September 20, 2000 Read Comments S. McVey - September 20, 2000 Event Summary In a new agreement to extend an existing strategic relationship, EXE Technologies will interface its fulfillment software with i2 Technologies TradeMatrix solutions. No timeframe was given for the integration of EXE s EXceed eFulfillment System, eFS, with the customer-relevant components of TradeMatrix, but previous joint implementation experience
9/20/2000

Astute Social Relationship Management » The TEC Blog
Astute Social Relationship Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

COMPARING CUSTOMER RELATIONSHIP AVIATION: Astute, CRM, customer behavior, engagement, facebook, feedback, influencer analysis, monitoring, natural language processing, NLP, Product Development, relationship management, SCRM, social, social analytics, social data, social media, srm, technology, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-10-2011

Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

COMPARING CUSTOMER RELATIONSHIP AVIATION: Customer Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Read Comments J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a
1/17/2001

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

COMPARING CUSTOMER RELATIONSHIP AVIATION: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

17 Rules of the Road for Customer Relationship Management
Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when choosing a CRM system.

COMPARING CUSTOMER RELATIONSHIP AVIATION: 17 Rules of the Road for Customer Relationship Management 17 Rules of the Road for Customer Relationship Management Source: Trivalent Solutions Inc. Document Type: White Paper Description: Before beginning your selection process for a customer relationship management (CRM) system, it’s important to understand all the benefits of an integrated CRM system. These 17 “rules of the road” for CRM were collected from executives, managers, employees and consultants and provide useful information when
5/2/2006 2:55:00 PM

Delivering Superior Customer Service through Multiple Channels
Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery.

COMPARING CUSTOMER RELATIONSHIP AVIATION: Delivering Superior Customer Service through Multiple Channels Delivering Superior Customer Service through Multiple Channels With multiple new channels of communication that bypass the traditional contact center, what s the most effective way to manage your customer service? Find out In the Aberdeen executive survey report, Multi-Channel Service Delivery . You ll discover how best-in-class companies are leveraging tools like social media, customer Web portals, live chat, SMS, technical boards and forums,
6/13/2011 1:00:00 PM

Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

COMPARING CUSTOMER RELATIONSHIP AVIATION: Applying the Power of Social Networks to Customer Relationship Management Applying the Power of Social Networks to Customer Relationship Management Wayne Thompson - September 19, 2007 Read Comments The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change.
9/19/2007

Building Relationship Capital: Client Relationship Management for the Capital Markets
Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.

COMPARING CUSTOMER RELATIONSHIP AVIATION: Building Relationship Capital: Client Relationship Management for the Capital Markets Building Relationship Capital: Client Relationship Management for the Capital Markets Source: Aptean (CDC Software) Document Type: White Paper Description: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions,
3/28/2007 4:51:00 PM

The Relationship between ITIL and Facilities Management
It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more.

COMPARING CUSTOMER RELATIONSHIP AVIATION: The Relationship between ITIL and Facilities Management The Relationship between ITIL and Facilities Management Source: FacilitiesDesk Document Type: White Paper Description: It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly
4/12/2009 10:30:00 PM

TEC 2012 CRM Market Survey Report: What Organizations Want in Customer Relationship Management Software
New research from TEC shows that interest in customer relationship management (CRM) solutions is surging among small businesses. This report is based on aggregate data collected from more than 4,000 completed comparisons of CRM software performed using TEC Advisor. To find out about what companies are looking for in CRM solutions, download the full report.

COMPARING CUSTOMER RELATIONSHIP AVIATION: TEC 2012 CRM Market Survey Report: What Organizations Want in Customer Relationship Management Software TEC 2012 CRM Market Survey Report: What Organizations Want in Customer Relationship Management Software Source: Technology Evaluation Centers Document Type: TEC Report Description: New research from TEC shows that interest in customer relationship management (CRM) solutions is surging among small businesses. This report is based on aggregate data collected from more than 4,000 completed comparisons of
10/23/2012 12:11:00 PM


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