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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

crm package for a d  key component of most CRM packages, EMA enables the automation of typical marketing tasks, such as the compilation of campaign lists, and the qualification of leads. ETL - Extraction, Transformation, and Loading . A term used with Data Warehouses. Part of the Data Warehouse functionality set, where data is pulled (Extracted) from disparate databases, Transformed into more easily understandable, and better linked form, and then Loaded into the Data Warehouse for Data Mining. Extranet - That part of a Read More

CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » crm package for a d


Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 2 of 2
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative Commerce space. Once companies

crm package for a d  Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now in 2001, the catchphrase is Collaborative Commerce, where we unite all of the above elements into one coherent system within and between organizations. This is the Big Kahuna, the zero latency, fully transparent, 360 degree exposure that is the stuff systems integrators dream of. Is it here? Are the technologies mature enough? Simple Read More
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting

crm package for a d  Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery Microsoft Paints CRM Landscape On Lately A 'Still Nature' Business Applications Scenery P.J. Jakovljevic - August 15, 2002 Event Summary On July 11, Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, fleshed out the contents of its recently pre-launched Microsoft Customer Relationship Management ( Microsoft CRM ) offerings for the mid-market, together with an indication of pricing. Read More
Remedy Corporation: Poised for a Comeback?
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by

crm package for a d  group combines Remedy's traditional CRM products with its new Internet products. With the acquisition of Axtive we can expect to see strong personalization features pervade these products. An even more important component of customer service will be integration between various modes of customer service: Web, phone, and e-mail. The eBusiness Infrastructure Solutions group provides products to bring technology to employee-facing applications and to infrastructure support tasks. Early additions to this line Read More
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

crm package for a d  | CRM Overview | CRM Package | CRM Package Software | CRM Packages | CRM Performance | CRM Planning | CRM Policy | CRM Portal | CRM Presentation | CRM Process | CRM Processes | CRM Product | CRM Products | CRM Professional | CRM Program | CRM Programs | CRM Project | CRM Projects | CRM Quality | CRM Relationship | CRM Relationships | CRM Report | CRM Research | CRM Review | CRM Reviews | CRM Security | CRM Service | CRM Services | CRM Software | CRM Software Application | CRM Software Comparison | CRM Read More
A Veteran Mid-market ERP Vendor with a Pragmatic Vision Chimes In
Joining our growing list of vendors willing to provide their opinions and commentary on our thought-provoking questions on market trends, SYSPRO takes part in

crm package for a d  SYSPRO,enterprise resource planning,ERP,implementation methodology,service-oriented architecture,SOA,PragmaVision,independent software vendors,ISV,value-added reseller,VAR,SYSPRO STARS Read More
Will a Tool Manufacturer and a Supply Chain Software Vendor
The merger of traditional brick-and-mortar manufacturer Illinois Tool Works with Internet-based Click Commerce is puzzling, but has some method to the madness

crm package for a d  ERP, customer relationship management [CRM], legacy systems, financial systems, SCM, etc.) and constituents (retailers, suppliers, resellers, distributors, exchanges, governments, standards bodies, consumers, etc.). Also, over the past few years, the vendor has rapidly corralled its partner relationship management (PRM) and demand channel management (DCM) product portfolio by acquiring several niche providers: Allegis , a data center and hosting PRM provider, in 2003 (see Click Commerce Acquires Allegis Read More
Case Study: How a Midsized Company Saved over $870,000 on a $3 Million Microsoft Enterprise Agreement, in Less Than Three Weeks
In 2004, Microsoft offered a midwestern-US-based financial services corporation a range of options to renew and replace its existing enterprise agreement. But

crm package for a d   Read More
A Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity
The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices

crm package for a d  dairy industry supply chain,dairy industry pricing,dairy industry management software,milk marketing orders Read More
Creating a Business from a Project
Many software services companies are not able to turn their individual project successes into a line of business that brings in additional revenue streams. At

crm package for a d  project management,line of business,LOB,software service organizations,project development,portfolio development,credibility,deliverability,marketability,differentiability,demand generation Read More
Pragmatist's Guide: Building a Business Case for a Formula-based ERP
If you're a process manufacturer taking a close look at the option of acquiring an enterprise resource planning (ERP) solution, you may be finding that you're

crm package for a d  business case for a formula-based erp,erp erp,business to business software,erp in software,enterprise resource planning,business process engineering,companies erp,paper erp,erp case,process erp,erp process,erp resources,enterprise resource planning software,erp industries,business case software Read More
ILM as a Journey: Moving Towards Storage as a Service
Technology decision-making in larger organizations is about making existing IT platforms as efficient as possible. However, there are weaknesses in the day-to

crm package for a d   Read More
A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)
Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult

crm package for a d  SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall) This article has gone through several twists: it was initially conceived as an examination of the Makana product line in early 2009. I changed tack upon Makana’s acquisition by Salary.com during the second half of that year. The latest plot turn in the Makana saga is a recent e-mail I received from a Salary.com representative, issuing a no-comment with respect to Makana, as Salary.com Read More
Global Trade Hits Home at MegaResistCap-Part II: A Little Knowledge Goes a Long Way
When we left Jim, it was 7 pm, Sunday night. Jim, director of IT at MegaResistCap, had received a message from his CIO. The company’s legal counsel wanted to

crm package for a d   Read More
Scala Shows Far More Than A Bit Of A Backbone Part 1
Scala seems to be telling any competitor that two can play the game in the global enterprise market. Employing offense as the best defense, the company is

crm package for a d  Shows Far More Than A Bit Of A Backbone Part 1 Event Summary At the beginning of July, Scala Business Solutions (ASE: SCALA; www.scala.net ), an Amsterdam, the Netherlands-based provider of collaborative ERP software for mid-size enterprises and subsidiaries of global corporations, launched a number of initiatives to defend its turf by providing a counter value proposition to users of its larger competitors, especially SAP. Most recently, on July 16, Scala announced that it signed a new partnership Read More

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