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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

crm packages for a d  running on different databases. CRM packages are trying to avoid external EAI requirements by building in and automating the links between their application components and data. E-Business - An umbrella term for a total presence on the Web including the E-Commerce component. E-Commerce - Sales and Service via the Internet. E-CRM - Another vague term, but understood here at TEC to mean, any Sales, Marketing, or Service functionality that is automated electronically, typically via the web. EDI - Electronic Read More...
Financial Packages
Financial packages encompass modules for bookkeeping and making sure that accounts are paid or received on time.
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Documents related to » crm packages for a d


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

crm packages for a d  process support integrated with CRM systems that can tailor the resolution experience based on the customer’s or employee’s issue or question. Consona Self-Service is a self-service application that enables customers and employees to resolve their own issues and questions on an enterprise Web site. Consona Knowledge Central features business process support that can provide a personalized and guided resolution experience based on the issue or question the customer or employee has. Consona Forums is Read More...
J.D. Edwards - A Collaboration Thought Leader Or A Disguised ERP Follower? Part 2: Evaluating J.D. Edwards
Like most of its peers, J.D. Edwards is hoping to rebound by focusing on Internet collaboration and extended-ERP applications. The company has also

crm packages for a d  between components like ERP, CRM and/or e-business usually require significant tailoring. This can be a barrier to future changes as further revising already modified code is notoriously time consuming, costly, and risky. Furthermore, the EAI market is currently a nascent and fragmented one, burdened with difficulties. The caveats also speak to the complex nature of EAI software and the power struggles that are currently taking place in the market. There are indications of the existence of more than Read More...
'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards
J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision

crm packages for a d  Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now in 2001, the catchphrase is Collaborative Commerce, where we unite all of the above elements into one coherent system within and between organizations. This is the Big Kahuna, the zero latency, fully transparent, 360 degree exposure that is the stuff systems integrators dream of. Is it here? Are the technologies mature enough? Simple Read More...
Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 2 of 2
IFS needs to bolster its brand awareness, and let the world know that they are, in fact, a real contender in the Collaborative Commerce space. Once companies

crm packages for a d  Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Now in 2001, the catchphrase is Collaborative Commerce, where we unite all of the above elements into one coherent system within and between organizations. This is the Big Kahuna, the zero latency, fully transparent, 360 degree exposure that is the stuff systems integrators dream of. Is it here? Are the technologies mature enough? Simple Read More...
5 Simple Steps to Choosing a BRMS for a Loan Origination System
Today, 70 to 80 percent of costs for processing loan applications are people-related. From a mortgage company’s perspective, this results in increased costs and

crm packages for a d   Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

crm packages for a d  CRM Package Software | CRM Packages | CRM Performance | CRM Planning | CRM Policy | CRM Portal | CRM Presentation | CRM Process | CRM Processes | CRM Product | CRM Product Comparison | CRM Product Guide | CRM Product Review | CRM Product Reviews | CRM Products | CRM Products Comparison | CRM Products List | CRM Professional | CRM Program | CRM Programs | CRM Project | CRM Projects | CRM Quality | CRM Relationship | CRM Relationships | CRM Report | CRM Requirement | CRM Requirements | CRM Requirements Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

crm packages for a d  aol,desktop appliance,America Online and logo,Gateway,Instant AOL,AOL Time Warner,AOL's CompuServe division,AOL 5.0 CD,AOL Gateway desktop appliance,Internet appliances,remote desktop appliance Read More...
Achieve a Complete Business Picture with a BI Dashboard
With the right business intelligence (BI) solution, any enterprise can improve performance, decrease time to market, analyze and forecast data, and achieve

crm packages for a d  ElegantMicroWeb,business intelligence,white papers,ElegantJ BI,dashboards,bi dashboards,business intelligence dashboards Read More...
A Case Study and Tutorial in Using IT Knowledge Based Tools Part 2: A Tutorial
This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection

crm packages for a d  selection software,software vendor evaluation,erp selection,erp evaluation,vendor selection checklist,software selection process,project prioritization criteria,erp selection criteria,it request for proposal,rfp samples,request for proposal samples,erp evaluation criteria,sample rfp response,rfp examples,erp checklist Read More...
How to Survive a Software Selection Project When Your Boss Is a Sociopath
Is your boss the main reason you call in sick on Monday mornings? Do you need to “manage” your boss in order to get any work done? Do you find yourself in the

crm packages for a d   Read More...
Managing Enterprise Information: Architecting for Survival and Positioning for Success in Tough Times
Today, businesses must work smarter, not just harder@and to do it, they must use information to compete. With growing demands on data resources, companies need

crm packages for a d   Read More...
Maximizer CRM 12: CRM Certification Report
Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification

crm packages for a d  CRM 12: CRM Certification Report Maximizer CRM 12 is now TEC Certified for online evaluation of customer relationship management (CRM) solutions in the CRM Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Facing A Selection? Try A Knowledge-Based Matchmaker Part 2: A Timesaving Solution
Since a 'one-size-fits-all' product is still not quite a viable possibility, almost every product can win provided a certain set of requirements. The Catch 22

crm packages for a d  TEC software evaluation,ERP selection process,core ERP functionality,mid-market ERP vendors,TEC's Discrete Manufacturing ERP Knowledge Base,ramco systems,knowledge base,enterprise technology evaluations,selection project teams,evaluation process,selecting software vendors,strategic it acquisitions,software vendors,value added resellers,selecting complex systems Read More...
Frontstep (Nee Symix Systems) A Step Closer To A Turnaround
While Frontstep reported its fourth consecutive loss in Q2 2001, which was also the first quarter the company operated under the new name, the latest license

crm packages for a d  then customer relationship management (CRM) functional modules purchased from Profit Solutions (for more information, see Symix Expands Its Product Offering While Remaining Profitable ), and supply chain functionality from its much older purchase of Pritsker and DAI . Frontstep is also delivering its Active Link backbone to provide end-users with the ability to connect suppliers and customers to its core transaction system. While Frontstep has been promoting the concept of an integrated solution, Read More...

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