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Abstract:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry-specific features; and accounting-related features. When evaluating and selecting a CRM solution, enterprises
must be aware of the potential issues associated (...)
Excerpt related to
customer relationship rank for a:
Customer relationship management (CRM) functionality can fall into four categories: core functionality; non-core functionality;
vertical, industry...
Published:
2005-12-05
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer relationship rank for a:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men (...)
Excerpt related to
customer relationship rank for a:
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the voc...
Published:
2008-09-29
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Excerpt related to
customer relationship rank for a:
... Functionality, 2008 %, 2008 Rank, 2009 %, 2009 Rank, 2010 %, 2010 Rank.
Financials and Accounting, 81%, 1, 78%, 1, 71%, 1. ... Customer Service and Support, 61%,
4, ...
Published:
2010-06-08
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Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
customer relationship rank for a:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use. Find out what TEC
learned as a result of the selection engagement. (...)
Excerpt related to
customer relationship rank for a:
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client.
Each vendor’s offering...
Published:
2001-11-21
-
Abstract:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play
a continuous role in its implementation—especially when it comes to pain management, the operational relevance of CRM, and
potential impediments. (...)
Excerpt related to
customer relationship rank for a:
A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't
play a continuous role in its...
Published:
2006-11-24
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Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer relationship rank for a:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
-
Abstract:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management. (...)
Excerpt related to
customer relationship rank for a:
For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process...
Published:
2006-11-23
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Abstract:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness statistical science to analyze transactions, and associated optimization algorithms to maximize revenues and
profits. (...)
Excerpt related to
customer relationship rank for a:
Companies in search of a better, more precise method to determine the best prices for their products and to meet their margins,
should harness sta...
Published:
2009-07-22