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Documents related to » evaluating customer relationship aerospace


Customer Relationship Malpractice » The TEC Blog
Customer Relationship Malpractice » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: business software, CRM, customer care, escalation rules, facebook, malpractice, proactive, social media, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-06-2010

Customer Relationship Analysis Firm Extends Reach
thinkAnalytics signs a partnering agreement with one of the largest information technology services companies in North America. Why does CGI expect thinkAnalytics’ software to make a difference to its customers?

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: Customer Relationship Analysis Firm Extends Reach Customer Relationship Analysis Firm Extends Reach D. Geller - September 22, 2000 Read Comments D. Geller - September 22, 2000 Event Summary thinkAnalytics began life as a specialist using artificial intelligence to compress relational databases and for data mining. They became skilled at working with masses of data and embedding data analysis into traditional applications. Purchased by Gentia Software, an OLAP (On-Line Analytical Processing) specialist, in
9/22/2000

Astute Social Relationship Management » The TEC Blog
Astute Social Relationship Management » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: Astute, CRM, customer behavior, engagement, facebook, feedback, influencer analysis, monitoring, natural language processing, NLP, Product Development, relationship management, SCRM, social, social analytics, social data, social media, srm, technology, twitter, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
24-10-2011

A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: A Lexicon for Customer Relationship Management Success A Lexicon for Customer Relationship Management Success Glen Petersen - September 29, 2008 Read Comments User Dissatisfaction with Customer Relationship Management The customer relationship management (CRM) industry is approaching a ten year anniversary. Despite its longevity, there continues to be a pervasive sense of dissatisfaction within the end user community relative to CRM s perceived delivered value. There are three fundamental factors
9/29/2008

The Agile Aerospace and Defense Enterprise


EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: aerospace, defense, SAP, SAP HANA.
7/25/2013 4:37:00 PM

Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: Software as a Service for Customer Relationship Management and Sales Software as a Service for Customer Relationship Management and Sales P.J. Jakovljevic - March 16, 2006 Read Comments Major Vendors Brace for SaaS The emergence of independent software as a service (SaaS) providers has created a major competitive challenge for most of the established independent software vendors (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates
3/16/2006

Best Practices in Aerospace Lean Manufacturing: The Migration to a Lean Enterprise
Tackling the transformation to lean production is high-priority in the aerospace industry. After all, lean manufacturing eliminates waste from essential manufacturing processes and helps you measure up to your competitors. But how can you attain true lean transformation—and what specific steps does your company need to take? Take a self-rating test and see where your company really stands.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: Best Practices in Aerospace Lean Manufacturing: The Migration to a Lean Enterprise Best Practices in Aerospace Lean Manufacturing: The Migration to a Lean Enterprise Source: Cincom Systems Document Type: White Paper Description: Tackling the transformation to lean production is high-priority in the aerospace industry. After all, lean manufacturing eliminates waste from essential manufacturing processes and helps you measure up to your competitors. But how can you attain true lean transformation—and what
6/8/2007 1:07:00 PM

Your Guide to Evaluating Data Protection Solutions
Chances are, if you’re backing up your data, you’re using backup tape as your solution. But advances in data management technologies are making disk-to-disk (D2D) backup a vital component of any sane data protection strategy. In fact, D2D backup provides answers to the challenges threatening traditional tape backup strategies. Find out how to evaluate the different advanced data protection solutions available on the market today.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: Your Guide to Evaluating Data Protection Solutions Your Guide to Evaluating Data Protection Solutions Source: NetApp (Network Appliance) Document Type: Checklist/Guide Description: Chances are, if you’re backing up your data, you’re using backup tape as your solution. But advances in data management technologies are making disk-to-disk (D2D) backup a vital component of any sane data protection strategy. In fact, D2D backup provides answers to the challenges threatening traditional tape backup
11/13/2007 2:30:00 PM

The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and relationships.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: The Customer Relationship Management Vision: It Starts with Relationships The Customer Relationship Management Vision: It Starts with Relationships Michael Chuchmuch - September 16, 2009 Read Comments When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated,
9/16/2009

IT Epidemic: Treating IT Client Relationship Breakdown
The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be invasive, but also require significant recovery time.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: IT Epidemic: Treating IT Client Relationship Breakdown IT Epidemic: Treating IT Client Relationship Breakdown Source: Hitachi Consulting Document Type: White Paper Description: The frequency of breakdowns in the IT client relationship is reaching epidemic proportions. Indeed, an IT client breakdown is comparable to the onset of an illness. If caught early enough, treatment is often relatively painless. However, if left to advance to the later stages, or full maturity, the treatment will not only be
6/7/2006 12:07:00 PM

Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

EVALUATING CUSTOMER RELATIONSHIP AEROSPACE: Comprehensive Operation Support Systems and Customer Care Solution Comprehensive Operation Support Systems and Customer Care Solution Source: Persistent Systems Pvt Ltd Document Type: Case Study Description: Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and
1/10/2006 12:30:00 PM


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