The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.
general bi for aeronautics
been working ), and the general cost of business disruption. The vendor can mitigate some of these costs by supplying conversion tools, training, etc. but much of the cost is unavoidable. Factors on the value side of the evaluation are new features and support for newer technology, such as Web enablement, collaboration with trading partners, and self-service applications for mobile users to name some. However, users tell us that frequently the features offering the most value are the ones that the users