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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
implementation of customer relationship air transportation:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its Miles & More loyalty program customer
service staff. Traditionally, training was a five-day, classroom-based workshop, but the company now wanted more flexibility
in its training approach. By moving to a blended le (...)
Excerpt related to
implementation of customer relationship air transportation:
... Description: Lufthansa, one of the world’s leading airlines, wanted to improve the way it trained its
Miles & More loyalty program customer service staff. ...
Published:
2010-03-11
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Abstract:
Tal como sucede con todas las empresas que mantienen una evolución y crecimiento constantes, hace un par de años Spring Air
se enfrentaba con el grave problema de que la información se encontraba en diferentes sistemas que, en la mayoría de los casos,
no estaban entrelazados (...)
Excerpt related to
implementation of customer relationship air transportation:
Spring Air México. Source: Intelisis. Document Type ... casos, no estaban entrelazados Download
<strong>Spring Air México</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
To play any popular online computer game, all a user needs is a computer and an Internet connection. But there’s a lot more
going on behind the scenes than this gamer may realize. In order to interact in a shared virtual environment, the system the
user connects to requires technology capable of creati (...)
Excerpt related to
implementation of customer relationship air transportation:
... Transportation and Warehousing, Air Transportation,
Rail Transportation ... How to Avoid Implementation Sins. 2011 Customer
Relationship Management Buyer's Guide ...
Published:
2010-03-11
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Abstract:
Wilden began to investigate several customer relationship management (CRM) packages in the market including: Maximizer Enterprise,
PeopleSoft, Siebel, Pivotal and Oracle. The Company knew it would require some customization assistance from the vendor but
it also wanted the capability to manage the new te (...)
Excerpt related to
implementation of customer relationship air transportation:
... Source: Maximizer Software. Document Type: Case Study Description: Wilden began to investigate several
customer relationship management (CRM) packages in the ...
Published:
2010-03-11
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Abstract:
The Transportation Management System (TMS) RFP Template covers industry-standard functional criteria of TMS that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
implementation of customer relationship air transportation:
... robust foundation created during the system implementation. ... characteristics
such as air, small package ... systems, for example customer relationship
management (CRM ...
Published:
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
implementation of customer relationship air transportation:
... robust foundation created during the system implementation. ... characteristics
such as air, small package ... systems, for example customer relationship
management (CRM ...
Published:
-
Abstract:
Availl, Inc, the leading solution provider of sales, supply chain management, and logistic services for the aviation industry.
Learn how it used Click Commerce Service Parts Optimization solutions to extend its inventory planning capabilities, enable
comprehensive demand forecasting, and provide Web-base (...)
Excerpt related to
implementation of customer relationship air transportation:
Click Commerce Helps Aviall Optimize Their Service Supply Chain and Reduce Excess Inventory. Source: Click Commerce. Document
Type ...
Published:
2010-03-11
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Abstract:
Delta is the world’s second largest airline in terms of passengers carried and the leading US carrier across the Atlantic,
offering daily flights to 502 destinations in 88 countries. With $1 billion (USD) worth of parts inventory at one time, Delta
needed a supply chain system to aid the company’s ma (...)
Excerpt related to
implementation of customer relationship air transportation:
Leading Airline Improves Inventory Management. Source: Click Commerce. Document Type: Case Study Description: Delta is the
world’s ...
Published:
2010-03-11
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Excerpt related to
implementation of customer relationship air transportation:
... shipments by sea or air, SmartFleet is ... tracking, analysis, system
definition, and implementation. ... Union of Functionality and Customer
– Technology Evaluation ...
Published:
2011-01-13
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Abstract:
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information
technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted
with facilitation, ITIL input, and lean competences and tool (...)
Excerpt related to
implementation of customer relationship air transportation:
ITIL Service Support Processes in Record Time. Source: Implement Consulting Group. Document Type: Case Study Description:
To establish ...
Published:
2011-01-28
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Abstract:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked to the Must-have Elements of Every Successful CRM Initiative. It’s no secret that winning and retaining
customers is the key to growth and success. But that (...)
Excerpt related to
implementation of customer relationship air transportation:
8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative. Download Free Technology
Analysis Reports Linked...
Published:
2010-03-11
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Abstract:
There are some indications that the main burden for RFID compliance will fall on suppliers, and not on retailers. Thus, these
companies should start evaluating RFID technology soon as to avoid paying exorbitant compliance costs, in the nick of time
or ensuing penalties due to their noncompliance after th (...)
Excerpt related to
implementation of customer relationship air transportation:
There are some indications that the main burden for RFID compliance will fall on suppliers, and not on retailers. Thus, these
companies should sta...
Published:
2004-08-20
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Abstract:
InMotion, with more than 50 stores in 33 airports, delivers portable entertainment to the travelers’ market. InMotion faced
inventory control issues due to limited store space, and plans to merge with another airport retailer added to the problem.
The merger required InMotion to find a solution that co (...)
Excerpt related to
implementation of customer relationship air transportation:
Case Study: InMotion Entertainment. Source: Microsoft. Document Type: Case Study Description: InMotion, with more than 50
stores in ...
Published:
2010-03-11
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Abstract:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logistics industries. (...)
Excerpt related to
implementation of customer relationship air transportation:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logisti...
Published:
2000-08-08
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Abstract:
For Provia, the ability to increase the awareness of the company's supply chain execution (SCE) solution for a global audience
through the company's long-standing partnership with Menlo was the natural next step in the relationship. (...)
Excerpt related to
implementation of customer relationship air transportation:
For Provia, the ability to increase the awareness of the company's supply chain execution (SCE) solution for a global
audience through the company...
Published:
2004-08-14
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Abstract:
Understanding And Managing Supply Chain Risk. Secure Documents and Other Software to Use In Your System, Understanding And
Managing Supply Chain Risk. As supply chains continue to grow in size and complexity, companies are focusing more of their
energies on managing supply chain risk. While the topic is g (...)
Excerpt related to
implementation of customer relationship air transportation:
Understanding And Managing Supply Chain Risk. Secure Documents and Other Software to Use In Your System, Understanding And
Managing Supply Chain Ri...
Published:
2010-03-11
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Excerpt related to
implementation of customer relationship air transportation:
... system (TMS) or sourcing/supplier relationship management (SRM ...
in 5 or 10 years, when the customer decides that ... be like an entirely new implementation,
or will ...
Published:
2009-07-24
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Abstract:
The Internet has enabled a networked world, a communication infrastructure, and emerging enterprise applications, which have
opened the door for international trade in earnest. But not many applications really offer multi-enterprise services and software
to automate the transportation and Internet-based (...)
Excerpt related to
implementation of customer relationship air transportation:
The Internet has enabled a networked world, a communication infrastructure, and emerging enterprise applications, which have
opened the door for i...
Published:
2004-09-11
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Abstract:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials and accounting, asset management, and human capital management applications to supply chain management
and channel management solutions. (...)
Excerpt related to
implementation of customer relationship air transportation:
Software-as-a-service solutions are emerging to address almost every business application need considered "mission critical"
including financials ...
Published:
2007-01-15