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Software Functionality Revealed in Detail
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 implementations of customer relationship aerospace


The Return of Supplier Relationship Management
Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems

implementations of customer relationship aerospace  spend. Stories of failed implementations and misconceptions of what the software system promised rapidly brought the development of this next generation business tool to a near complete halt. Several years later, SRM systems are now reemerging as the next big promise. Several of the benefits that an SRM system can deliver, such as management of globalization, adoption of mandated standards, inventory visibility, methods of managing stabilizations of technologies, and dealing with supplier auditing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » implementations of customer relationship aerospace

Software as a Service beyond Customer Relationship Management and Sales


Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS.

implementations of customer relationship aerospace  highly involved and lengthy implementations typically associated with implementing these products on the customer site. One should, however, note that some of these competitors have been AppExchange participants, which indicates they also have SaaS prowess. The CPQ product, nevertheless, represents one of over thirty new partner-developed applications available via Salesforce.com's AppExchange (and linked by Web services), and it lets customers augment the base Salesforce.com functionality for more Read More

Taking Stock of TAKE Supply Chain Solutions - Part 1


Over the past several years I’ve repeatedly heard of a supply chain management (SCM) software and professional services company called ClearOrbit that was recently renamed TAKE Supply Chain. I admit to initially being in a quandary how to figure out the company’s exact value proposition and differentiation, given that its corporate Web site and press release (PR) messages

implementations of customer relationship aerospace  design principle , rapid implementations and proven  return on investments (ROI)  have been other guiding principles for TAKE’s SCM solutions to provide value for  small and medium enterprise (SME)  customers. Still, these solutions can scale with expanding organizations and become enterprise-class solutions, with support for multi-national customers. In fact, over half of TAKE Supply Chain customers have revenues greater than US$1 billion. Needless to say, TAKE’s products leverage the existing Read More

Strategies for Profitable Growth: Aerospace and Defense Manufacturing


The aerospace and defense (A&D) manufacturing industry is always changing. That’s why A&D manufacturers are constantly seeking better ways to manage complexity, cut costs, and boost productivity. In pursuit of these objectives, A&D manufacturers are looking beyond standard practices to new business strategies that promise solid business results. But which strategies and practices are right for your company?

implementations of customer relationship aerospace  enterprise resource planning (ERP) implementations are common for managing financials at the corpo- rate level, little coordination extends down to the shop floor to manage schedules and individual subprojects. This undermines initiatives to boost productivity and project efficiency. WHAT ANALYSTS RECOMMEND Legacy systems, originally implement- ed to fulfill company-specific processes in accordance with an individual inter- pretation of industry regulations and requirements, need to be replaced to Read More

The Future of SOA-based Applications and Infrastructure


The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others cannot. Focus must move away from technology lock-in and vendor dependency, to best solutions for customers, even if it means customers can use competitor products.

implementations of customer relationship aerospace  of Web services inter-enterprise implementations will not happen any time soon, the major players' involvement in leveraging these should prompt large global enterprises to start learning the new protocols, standards, and technologies. Doing so will help companies grasp the potential, underlying business advantage. They should try to understand how developers will leverage Web services, SOA, and business process management (BPM), know what their own ongoing needs are, and what intricacies may arise using Read More

The Integrated Information Management Infrastructure: The Business Value of the Best-of-Suite Approach


Overlooking how an application fits into your overall IT landscape can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions.

implementations of customer relationship aerospace  can lead to costly implementations. But addressing data management with middleware solutions that work seamlessly with existing applications in your company’s IT environment can lead to significant benefits. Explore the value of technology decisions that support and maintain infrastructure-wide interoperability with regard to your data management solutions. Read More

Providing the Total Customer Experience with IBM Predictive Customer Intelligence




implementations of customer relationship aerospace  customer intelligence, predictive intelligence, predictive analytics, IBM, customer, marketing, sales Read More

Using IBM Customer Analytics Solutions to Improve Acquisition Efforts


IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships.

implementations of customer relationship aerospace  IBM Customer Analytics, business analytics, predictive analytics, reporting, planning, budgeting, forecasting, customer data, customer trends Read More

Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

implementations of customer relationship aerospace  and Learn: Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Read More

Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

implementations of customer relationship aerospace  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More

EXE and i2 Advance Relationship


Some speculate that the recent agreement is a prelude to merger. Synergies undoubtedly exist.

implementations of customer relationship aerospace  interface can speed joint implementations and save clients money. Of course, the savings in integration resources may not bode well for consulting partners like Andersen Consulting and PricewaterhouseCoopers, but projects usually entail more than enough complexity to go around. User Recommendations Users with dynamic inventories who need to improve accuracy in order commit dates will benefit from a joint i2-EXE solution, with or without a standard interface. Without a real-time link between the warehouse Read More

User-Focused Design Principles Shape the Customer Experience


Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

implementations of customer relationship aerospace  an industry where software implementations take anywhere from 18 to 24 months, Prescient's high level of usability enables the software to be up and running in eight weeks. A user-friendly UI makes customer training easier, and a responsive customer support group helps users resolve issues quickly. All of this means quicker return on investment for clients, and a high level of client satisfaction. The latest Supply Chain Planning 2000 report released by the Meta Group's software evaluation company, Spex, Read More

Customer Chemistry


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implementations of customer relationship aerospace   Read More

WorkWise's eWarehouse provides Groschopp with added control of the entire life cycle of its inventory


Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also a more efficient operation.

implementations of customer relationship aerospace  s eWarehouse provides Groschopp with added control of the entire life cycle of its inventory Groschopp initially purchased TCM in 1994 and subsequently expanded its usage to over 40 TCM licensed users and 12 data collection users. Groschopp has evolved into an expert user of the entire suite of TCM applications, including MRP, MPS, and Shop Floor Control with complex scheduling. One of their main objectives was the ability to bin track and optimize inventory, leading both to cost savings and also Read More

Risks and Rewards of Customer-Focused Partnerships: Economist Report


In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

implementations of customer relationship aerospace  and Rewards of Customer-Focused Partnerships: Economist Report Executives around the globe are realizing that their relationships with suppliers, customers, stakeholders, and even competitors must evolve. Strategic partnerships can help your organization launch new products, innovate at a quicker pace, reduce costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Read More