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Abstract:
Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of fashion frames and other décor products, was relying on Excel spreadsheets to perform its forecasting process.
The lack of accuracy and accessibility resulted (...)
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Everything you always wanted to know about Customer Services.Get this whitepaper for Absolutely free! Fetco Home Decor, designer
and wholesaler of ...
Published:
2010-03-11
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Abstract:
Cruise line Holland America is committed to developing employee skills and competencies, enhancing customer service and satisfaction,
and proactively addressing regulatory compliance requirements. At any given time, thousands of the company’s employees are
at sea—complicating training and records-kee (...)
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Case Study: Holland America Line. Source: SumTotal ... dispersed workforce.
Download <strong>Case Study: Holland America Line</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Real estate firm The Norris Group was holding ten years of customer history with an online e-mail marketing vendor. Costly
errors, data loss, and the lack of vital features convinced the firm to find a new solution that would store data and make
it available whenever needed. Find out how the new online s (...)
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Case Study: Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-sell Opportunities.
Source: Microsoft. Document Type ...
Published:
2010-03-11
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Abstract:
Incease your benefits of sales force activity.You'll wonder how you ever managed without it.Download this whitepaper for Free!
Heineken USA imports, markets, sells, and distributes its premium beer products through its network of 650 beer distributors.
This supply chain requires precise forecasts and meti (...)
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Incease your benefits of sales force activity.You'll wonder how you ever managed without it.Download this whitepaper for
Free! Heineken USA imports...
Published:
2010-03-11
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Abstract:
AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own
core-to-premises network. Many of its business customers operate high-volume call centers or multi-location enterprises. This
case study reviews how customer issues were quickly diagn (...)
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... This case study reviews how customer issues were quickly
diagnosed and resolved in a high speed, high-volume voice network environment to meet the quality of ...
Published:
2011-04-15
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Abstract:
The success of Kentucky (US)-based First Federal Savings Bank can largely be attributed to its sophisticated review process.
The bank conducts an annual 360 review for each of its employees. Besides rating themselves, employees are also evaluated
by peers, subordinates, and supervisors. To conduct these (...)
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Document Type: Case Study Description: The success of Kentucky (US)-based First Federal
Savings ... To conduct these reviews, the bank uses Blue/360, a web-based ...
Published:
2010-03-11
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Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
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Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
-
Abstract:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a chocolate manufacturer, but old-style business systems are not. Hauser Chocolatier learned this the
hard way, struggling for years with DOS-based accounting soft (...)
Excerpt related to
reviews of case study for a:
Customer Success. Find Free IT Reports, Case Studies, and Other Resources Associated with the Customer Success. Old-world
quality is great for a ch...
Published:
2010-03-11
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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
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Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship
management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use
customer data specific to its operations, to acq (...)
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Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online. Source:
Microsoft. Document Type: Case Study Description ...
Published:
2010-03-11